Senior Manager - Platform Engineering

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Responsible for planning, designing, developing, and enhancing engineering solutions and services for Security domains like SIEM, SOAR, Infrastructure.

Own the process on different stages such as concept, design, testing and implementation that will improve the performance and reliability of the products developed/to be developed, Building cost effective solutions as well.

Responsibilities

Identify key engineering initiatives based on customer requirements, new applications and services and assess the technical/infrastructure feasibility with the products team.

product evaluation, solution architecture designing and testing and roll out plan for existing and new services, including design of tools needed for operation of these new services and systems.

Gather requirements, prepare architecture design, conduct technical \& cost feasibility study, implement, and resolve issues to meet timelines \& customer requirements.

Responsible for developing, designing, and maintaining all systems including SIEM,SOAR,TIP etc.,

Develop tools to proactively monitor the system aspects such as utilization of backbone, alerts taking place etc.

Support presales in solutioning, support service delivery and ongoing monitoring and maintenance

Define the work process flow between different functions for new implementations, existing support, and tracking.

Evaluate and validate new technologies to improve customer satisfaction.

Review escalations to support the service assurance during service and system issues.

Define resolution mechanism to prevent recurrence of escalations.

Evaluate vendors for outsourcing requirements.

Engage with regulatory bodies to monitor and discuss compliances and requirements for existing and new services.

Review utilization and capacity trends along with sales forecast and evaluate and plan infrastructure augmentation projects.

Lead optimization and efficiency projects

Desired Skill sets

Experience in planning, designing, and implementing Cyber Security products and engineering operations such as SIEM, SOAR, TIP, SOC , Threat Hunting,SIEM, BAS, etc.,

Working Experience in the SIEM products like LR,Arcsight,Splunk,Qradar,etc.,

understanding of ITIL Concepts.

working experience in the tools like SNOW, JIRA