Senior People Operations Associate

Come build at the intersection of AI and fintech. At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions.

Our AI workflow and analytics platform for lenders is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state\-of\-the\-art open\- and closed\-source AI models with our human\-in\-the\-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system.

Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world’s most innovative lenders do business.

You'll own the full HR operations lifecycle, onboarding, compliance, conduct management, employee engagement, and employee transitions. This is a highly operational role that plays a critical part in ensuring the organization scales in a structured, compliant, and people\-centric manner. From onboarding and employee relations to compliance and operational excellence, you'll help build and maintain the processes, standards, and employee experience that support a high\-performing workplace.

#### **What you'll do:**

• **Onboarding \& Employee Operations:** Process inductions, coordinate system access (email, internal tools, compliance systems), run training programs, and ensure new hires are fully operational from day one. You'll help create a seamless onboarding experience and ensure operational readiness across teams.
• **Offboarding \& Compliance:** Own exit workflows, conduct exit interviews, document feedback, and ensure statutory compliance.
• **Conduct \& Performance Management:** Handle the full lifecycle, grievance intake, investigations, disciplinary meetings, and employee separations. You'll need sound judgment, empathy, and the ability to manage difficult conversations with clarity and fairness.
• **Employee Engagement:** Design and run employee engagement initiatives including team events, recognition programs, pulse surveys, and all\-hands support to help maintain a strong and connected culture.
• **Manager Support:** Partner with managers on performance feedback, compensation conversations, employee concerns, and conflict de\-escalation. You'll be their go\-to partner for HR guidance and policy interpretation.
• **Systems \& Compliance:** Maintain accurate employee records in the HRIS, ensure policy adherence, and manage statutory compliance including labor law requirements, tax documentation, EPF/ESI, leave policies, and related processes. You'll also support cross\-functional coordination during critical compliance windows and operational reviews.

#### **What you'll bring (must\-haves)**

• **3–5 years in HR Operations** — you've managed onboarding/offboarding processes, handled conduct cases from intake to resolution, and worked extensively with HRIS platforms. This is a hands\-on operational HR role, not a general HR consulting position.
• **Compliance \& legal judgment:** You understand India labor laws and know when to escalate sensitive matters appropriately. You've handled confidential employee situations with professionalism and discretion.
• **Skill in difficult conversations:** You can deliver feedback effectively, investigate complaints fairly while maintaining confidentiality, and manage sensitive employee discussions with clarity and respect.
• **HRIS \& systems fluency:** You're comfortable with different tools and understand the importance of accurate documentation and data management.
• **Attention to detail:** Employment letters, and compliance records must be accurate and defensible. You have strong documentation discipline and operational rigor.

#### **Nice to haves**

• MBA in HR or SHRM certification
• Experience in tech, fintech, or compliance heavy industries
• Familiarity with India statutory compliance (EPF, ESI, gratuity, statutory leave rules)
• Prior experience supporting distributed or remote\-heavy teams

#### **Work Location**

This is a full\-time, in\-office role based out of our Gurgaon office. Candidates should be comfortable working in rotational shifts to support operational and compliance requirements across teams and time zones.

• *Life at Ocrolus**

We’re a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast\-growing, remote\-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact.

• *Our culture is grounded in four core values:**

• *Empathy –** Understand and serve with compassion

• *Curiosity –** Explore new ideas and question the status quo

• *Humility –** Listen, be grounded, and remain open\-minded

• *Ownership –** Love what you do, work hard, and deliver excellence

We believe diverse perspectives drive better outcomes. That’s why we’re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic.

We look forward to building the future of lending together.