Senior QA Specialist, PMO
VN4447
Full Time
Gurgaon Office
India
- *Say yes to a better tomorrow!** **SHL, People Science. People Answers.**
Are you ready to take on a dynamic role where you hold the reins of quality and accuracy across Managed Services operations? As a Managed Services Quality Assurance Representative, you will be accountable for ensuring impeccable project milestones, customer specifications, timelines, and online systems. Your expertise in strategically handling quality assurance will be crucial in addressing day\-to\-day difficulties within MS projects. You'll utilize your critical thinking know\-how to detect problem areas and proactively mitigate future risks, while also spearheading corrective actions when needed. Collaboration with MS Management to identify training needs, enhance systems and workflows, and champion a culture of excellence within the team will be a key aspect of your role.
A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there’s no better time to become a part of something transformational.
- *AMS Shift \- 7PM \- 4AM**
- *What you will be doing:**
- Ensure delivery and quality align with KPIs and SLAs
- Oversee quality assurance for Managed Services Customer projects
- Utilize advanced Excel for composite quality control processes
- Maintain large datasets and ensure accurate data input
- Monitor adherence to quality assurance policies and regulations
- Collaborate with internal teams to address workflow and application efficiency
- Cultivate strong customer relationships and uphold high satisfaction levels
- Build expertise in Managed Services offerings for customer solution
- *What we are looking for from you:**
- *Essential:**
- Excellent communication, organizational, and customer service skills
- Strong critical thinking aptitude and resource matching
- Capacity to work freely or collaboratively, demonstrating strong organizational skills
- *Desirable:**
- Advanced Excel knowledge with keen attention to detail
- Strong presentation know\-how for effective engagement
- Thoughtful curiosity and learning aptitude
- *Find out how this one\-off opportunity can help you to achieve your career goals by making an application to our knowledgeable and friendly Talent Acquisition team. Choose a new path with SHL.**
- We unlock the possibilities of businesses through the power of people, science and technology.
- We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground\-breaking science and business transformation.
- When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.
- *What SHL can offer you**
Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL)
- Employee benefits package that takes care of you and your family.
- Support, coaching, and on\-the\-job development to achieve career success
- A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL)
- The ability to transform workplaces around the world for others.
SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.