As a Customer Service Representative at Sage Publications, you will be instrumental in upholding the company's promise of outstanding customer service. Your primary focus will be the accurate and efficient processing of subscriptions, book, and journal orders, alongside handling customer inquiries and claims. You will manage both electronic and manual order systems, striving to meet agreed service level agreements (SLAs) consistently. By maintaining high operational accuracy and timely responses, you will directly enhance customer satisfaction and retention. This role is vital for ensuring smooth publication distribution and supports the company's broader goals of excellence in service delivery and customer relationship management.