\*Job Title: Sales Executive – Travel \& Tourism\*
Job Summary
The Telesales Executive is responsible for converting travel leads into confirmed bookings through effective communication, product knowledge, and sales skills. This role focuses on handling inbound \& outbound calls, understanding customer needs, pitching travel packages, and closing deals to generate revenue.
\*Key Responsibilities (KRA)\*
1\. \*Lead Handling \& Calling\*
Handle inbound \& outbound travel leads (B2C / B2B)
Website inquiries
Social media leads
WhatsApp / missed calls
Maintain proper call logs \& follow\-up records
2\. \*Sales Conversion\*
Convert inquiries into bookings through persuasive communication
Achieve monthly sales targets
Hotels
Flights
Activities
Honeymoon add\-ons
3\. \*Travel Consultation\*
Understand customer requirements (budget, destination, duration)
Domestic tours
International tours
Honeymoon packages
Group tours
Provide personalized recommendations
4\. \*Package Explanation \& Quotation\*
Explain itinerary, inclusions, exclusions clearly
Customize packages based on client needs
5\. \*Closing Deals\*
Handle objections confidently (price, trust, comparison)
Negotiate within company pricing structure
Take booking confirmations \& guide payment process
Coordinate with operations team after closure
6\. \*Customer Relationship Management\*
Build long\-term relationships with clients
Maintain database for repeat \& referral business
Ensure excellent pre\-sales experience
7\. \*Follow\-Up \& Pipeline Management\*
Regular follow\-ups with hot \& warm leads
New lead → Follow\-up → Conversion → Closure
Maintain CRM updates daily
8\. \*Customer Experience Focus\*
Ensure prompt response to queries
Maintain professional and polite communication
Handle customer concerns before booking
9\. \*Target \& Performance Tracking\*
Meet daily / weekly / monthly sales targets
Maintain high conversion ratio
Improve average booking value
10\. \*Coordination with Internal Teams\*
Operations team (for bookings)
Marketing team (for lead quality feedback)
Ensure smooth handover after sale
Required Skills
Strong communication \& convincing skills
Sales\-oriented mindset with target focus
Good knowledge of travel destinations
Confidence in handling objections
Active listening \& relationship\-building skills
Ability to work under pressure
\*Technical Skills\*
CRM software / lead management tools
MS Excel / Google Sheets
WhatsApp Business / Email communication
Basic computer knowledge
\*Qualifications\*
Graduate (preferred)
0–3 years experience in telesales / travel sales
Freshers with good communication skills can apply
\*Key Performance Indicators (KPI)\*
Conversion ratio (% of leads converted)
Monthly revenue generation
Number of bookings closed
Average deal value
Follow\-up efficiency
Customer satisfaction score
Salary \& Incentives Structure (Recommended)
Fixed salary \+ Attractive incentives
Per booking commission
Target\-based bonuses
Extra incentives on high\-value packages (International / Honeymoon)
\*Why Join TravelnWorld.com / Admire Holidays\*
High\-quality travel leads provided
Attractive incentive structure (high earning potential)
Fast career growth in travel industry
Friendly \& performance\-driven environment
Pay: ₹10,000\.00 \- ₹20,000\.00 per month
Work Location: In person
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