Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical\-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE™ (Universal Lending), AMLOCK™ (Anti\-Money Laundering \& Compliance software suite), iMal, PREMIA™ Astra (Core Insurance software), ORION™ (Enterprise Resource Planning software) and MFUND Plus™ (Asset Management platform). Azentio has over 800 customers in more than 60 countries, with a team of over 2,300 employees across offices in 12 countries (and growing) globally and is wholly owned by Funds advised by Apax Partners.
Azentio offers a comprehensive range of products – serving core operations to modern digital needs – for the financial services industry. Our deep domain knowledge and solutions in financial services extend across insurance, retail and corporate lending, Islamic Banking, anti\-money laundering and asset management. In addition, Azentio proudly serves mid\-market enterprises across the Middle East, Africa, Asia Pacific, and India with a comprehensive ERP solution.
At Azentio, we believe that growth is a continuous journey. We believe that each step of this journey must be taken by committing to excellence \- excellence in our products, our services, our ideas, and our people.
The resource will be responsible mainly but not limited to the below:* Responsible for project implementation and support of our solutions either remotely or at customer’s sites.
- Functional and technical analysis of our Proprietary Software’s specific features.
- Technical analysis of the performance problems and bottlenecks in the solution/ RDBMS, identifying the problem and eventually implementing the solution, where applicable, resulting in improving the solution's overall performance.
- Providing training and support to banking clients and staff on how to use the software solutions.
- Supporting and fixing the issues reported by clients in their day\-to\-day operations.
- Work closely with clients and the company team members, to monitor and troubleshoot any inconsistencies getting reported on the solution daily.
- Conduct preliminary troubleshooting on the technical issues reported by the client and work closely with the Product Engineering team to solve the issue.
- The consultant should be responsible for owning the issue till its resolution and closure by the client.
- Coordinate with the Product Engineering team to gather all the needed scripts for technical issues, test them for validity purposes, deliver the needed part to the customer, and assist the client in answering any issues.
- Assist Business Consultants in defining the technical requirements of the clients and preparing onsite testing of software patches/enhancements/modifications.
- Develop medium and low\-complex advice, reports, and dynamic files.
- Provide guidance and support to junior engineers
- Evaluating new business requirement and provide guidance to the Bank on how to configure it in the system.
- Communicate new change request received from the Bank to Azentio product management team
- *Education and Experience*** Required 10\+ years of overall experience
- Excellent written and verbal communication skills
- Strong analytical, problem\-solving and presentation skills.
- Ability to collaborate with various departments and teams
Azentio aims to be the leading provider of Banking, Financial Services \& Insurance (BFSI) \& Enterprise Resource Planning (ERP) software products in Asia Pacific, Middle East \& Africa \& United States. We will achieve this by:
- Providing world class software products, built on the latest technologies.
- Providing best in class customer service, built on a deep understanding of our domains and local nuances.
- Being an employer of choice, attracting high quality talent.
- Achieving top quartile growth and margins.
- *Azentio Core Values:*** **Customer centricity** \- Put customers at the center of everything
- **Innovation** \- Keep looking for a better way
- **Accountability** \- Own your work, end\-to\-end
- **Results** \- Focus on outcomes, not just effort
We take **Pride** in all that we do and together we **Enjoy** the journey