Service Coordinator in Industrial Machine Manufacturing

• *Interested Candidates Apply Now , Contact on 87000 28945**

• *Service Coordinator** in **Industrial Machine Manufacturing**

• *Key Responsibilities**

• **Scheduling \& Dispatch:** Coordinate and schedule service engineers and technicians for machine installations, preventive maintenance, Annual Maintenance Contracts (AMCs), and urgent breakdown visits. \[1]
• **Customer Support \& Communication:** Serve as the main point of contact for client inquiries, service requests, complaints, and follow\-ups. \[1, 2]
• **Spare Parts \& Inventory Coordination:** Liaise with the production, stores, and procurement departments to check spare parts availability, track lead times, and dispatch required components for field repairs. \[1, 2]
• **Quoting \& Contracts:** Prepare commercial quotations for service visits, spare parts replacements, and service/warranty contracts. \[1, 2]
• **Documentation \& Reporting:** Maintain detailed service call logs, machine installation history, AMC databases, and daily/weekly/monthly performance reports. \[1]
• **Invoicing \& Billing Support:** Coordinate with the accounts department to track service billing, process job sheets, and support payment follow\-ups. \[1, 2]
• **Logistics \& Travel:** Arrange travel logistics (flights, accommodations, visas, or tool kits) for service engineers dispatched to customer sites. \[1]

• *Required Qualifications \& Skills**

• **Education:** Graduate or Diploma in **Mechanical, Electrical, Mechatronics, or Industrial Engineering**.
• **Experience:** 2 to 5\+ years of experience in after\-sales service coordination, customer support, or technical administration within heavy/industrial engineering or machine manufacturing.
• **Technical Understanding:** Basic familiarity with industrial machinery, mechanical/electrical systems, and spare parts cataloging.
• **Software Proficiency:** Experience using **ERP systems**, CRM/service management software, and MS Office (Excel, Word).
• **Soft Skills:** Strong communication, time management, multi\-tasking, and de\-escalation/problem\-solving abilities

Pay: ₹12,200\.00 \- ₹35,000\.00 per month

Benefits

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person