Service Desk Engineer

• *Axiom Technologies** is a Global IT Services partner supporting medium\- to large\-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on\-call assistance to end\-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

### **Location:** **Pune or Bangalore**

• *Shift:** **Candidates must be willing to work the US night shift.**
• --------------------------------------------------------------------

• *Communication:** **Strong verbal and written communication skills are essential.**
• -----------------------------------------------------------------------------------

• *Assessment:** **Candidates must be able to clear the Voice \& Accent (V\&A) assessment.**
• ------------------------------------------------------------------------------------------

• *Preferred Candidate Profile:**

• Experience in Service Desk / IT Helpdesk / Technical Support.
• Good knowledge of incident management, ticketing tools, and basic IT troubleshooting.
• Ability to handle user queries professionally and provide timely resolutions.
• Strong customer service and problem\-solving skills.

Please prioritize candidates with strong communication skills and immediate availability, as clearing the V\&A assessment is a key requirement.

• *What next?**

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com