Service desk MACOS support

Job Description: Service Desk macOS Support Engineer Bloom Energy, a solid oxide fuel cell company, is looking for a Service Desk macOS Support Engineer to join its world class team. Service Desk macOS Support Engineer to provide technical assistance and support for macOS systems and related IT infrastructure and strong background in macOS troubleshooting, end\-user support, and IT service management processes. Key Responsibilities: · Provide first and second\-level support for macOS users via phone, email, chat, or ticketing system. · Diagnose and resolve issues related to macOS operating systems, Apple hardware (MacBook, iMac, etc.), and peripherals. · Install, configure, and maintain macOS devices, applications, and system updates. · Support Apple ID, iCloud, and managed Apple environments (MDM tools such as Jamf, or Intune). · Manage user accounts and permissions in Active Directory and other enterprise tools. · Assist with network connectivity issues, including Wi\-Fi, VPN, and printer access. · Escalate complex issues to higher\-level support teams and coordinate resolution. · Maintain accurate documentation of incidents, problems, and solutions in the ITSM/ticketing system (e.g., Jira service management). · Ensure adherence to SLAs and deliver a high level of customer satisfaction. · Participate in IT asset management and device lifecycle management activities. · Stay updated with latest macOS features, updates, and security patches. · This role requires a strong foundation in macOS support within AV and IT environments · Familiarity with Zoom Phone and Teams Phone · Support Apple devices used for conference rooms, executive users, and creative teams · Provide technical support and troubleshooting for macOS devices, including MacBooks, iMacs, and Mac Minis used in AV and corporate environments · Deploy, configure, and maintain Apple hardware and peripherals integrated with conference room, collaboration, and digital signage systems · Support and administer macOS operating systems, including OS upgrades, user profiles, security settings, and performance optimization · Manage Apple devices using MDM solutions (e.g., Jamf, Intune, Kandji, Mosyle) for provisioning, patching, and policy enforcement · Troubleshoot macOS compatibility issues with AV hardware, collaboration platforms (Zoom, Teams, Webex), and third\-party software · Configure and support Apple\-based AV control solutions, including macOS\-driven playback, content delivery, and presentation workflows · Partner with IT and AV teams to ensure seamless integration between Apple environments and enterprise infrastructure (networking, security, identity) · Document Apple\-specific support procedures, configurations, and best practices for AV and end\-user environments · Cooperate with management to develop staff and improve their skills · Follow industry’s standards and best practices · Assist with live web streaming, video conferencing, and video recording · Inspect rooms for damage, cleanliness, and document issues to be addressed · Troubleshooting A/V equipment when there are technical questions or problems related to A/V equipment and identifying appropriate solutions. Diagnose and resolve issues during live events, manage live feeds and provide on\-site technical assistance · Troubleshooting prowess under pressure/at a fast pace · AV digital protocols knowledge/proficiency · Collaborate with and manage vendors, suppliers and system integrators for AV equipment Required Skills \& Qualifications: · Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). · 4–6 years of experience in IT Service Desk or Technical Support, preferably supporting macOS environments. · Strong knowledge of macOS troubleshooting, installation, and configuration. · Familiarity with MDM solutions (Jamf Pro, Kandji, Intune, etc.). · Understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN). · Hands\-on experience with ticketing systems and remote support tools. · Excellent communication and problem\-solving skills. · Ability to work in a fast\-paced environment and handle multiple tasks. Preferred Qualifications (Nice to Have): · Apple Certified Support Professional (ACSP) or Apple Certified IT Professional certification. · Experience supporting Windows and mobile devices (iOS, Android) in a mixed environment. · Basic knowledge of scripting (Bash, Python, or AppleScript) for automation. Soft Skills: · Strong customer service orientation. · Attention to detail and accountability. · Team player with a proactive approach. · Willingness to learn new tools and technologies.

Pay: From ₹665,332\.14 per year

Benefits

• Provident Fund

Work Location: In person