Service Desk at Tata Consultancy Services (TCS) — Delhi | Apply 2026 | 3rangaT
Service Desk
Tata Consultancy Services (TCS)Delhi1d ago Full-timevia scraped
Job Description
- *Desired Competencies (Technical/Behavioral Competency)**
- Strong communication skills to handle global customers
- Prior Service Desk Experience
- Strong technical knowledge of information technology systems and infrastructure
- Knowledge of MS office/O365
- Basic knowledge of L1 troubleshooting
- Basic understanding of Network components
- Categorize and record reported queries and provide solutions
- Acting as a point of contact to support service users and customers
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of supportProvide essential online security advice and support 24x7 rotational shiftsBeing accountable for resolving the incidents via workaround or permanent fixEnsuring assigned reports are maintained and up\-to\-dateKnowledge of ITIL frameworkPractical Knowledge of an ITSM tool- Understanding of Incidents, mitigation, and incident response frameworks
- Experienced in communicating with senior management and executives
- Knowledge of relevant laws and regulations related to incident response and data privacy
- Ability to stay calm under pressure and make sound decisions in crisis situations
- Basic knowledge of Ivanti Service Manager tool.
- Knowledge of Active Directory
- Knowledge of SCCM
- *Location**
IT INFRASTRUCTURE SERVICES
Desired Candidate Profile
- *Qualifications** : BACHELOR OF ENGINEERING
Job Overview
- Job type
- Full-time
- Work mode
- On-site
- Location
- Delhi
- Posted
- 1d ago
- Source
- Scraped