Millenium Electronics Technology Private LimitedRemote21h ago
RemoteFull-timevia scraped
Job Description
Managing inventory, tracking spare parts, and approving warranty.
Monitoring turnaround time (TAT) for service complaints and ensuring SLAs are consistently met.
Directing service engineers, technicians, and support staff. Overseeing training, scheduling, and performance management.
Partnering with third\-party service providers and authorized service partners to expand network reach.
Feeding field failure data back to R\&D via Failure Reporting, Analysis, and Corrective Action Systems.
Coordinating large\-scale remote firmware upgrades to patch grid\-compliance or safety bugs.
Tracking and reporting critical service metrics including Mean Time to Repair (MTTR), Mean Time Between Failures (MTBF), and First\-Time Fix Rates (FTFR).