Service & Maintenance Engineer

We are looking for a technically skilled **Service \& Maintenance Engineer** to be based at our Head Office, providing remote troubleshooting support to site teams and clients, with occasional site visits as required. A mechanical engineering background is preferred.

• *Key Responsibilities:**

• Provide remote technical troubleshooting and guidance to site teams and clients for equipment issues and breakdowns
• Analyse fault reports, service complaints, and technical queries and offer timely resolutions
• Coordinate with on\-site engineers and technicians to ensure correct diagnosis and repair procedures are followed
• Plan and schedule preventive maintenance visits and follow up on service completion
• Visit client sites periodically for inspections, major breakdowns, or escalated technical issues
• Maintain service records, AMC logs, complaint trackers, and job closure documentation
• Coordinate spare parts requirements between site teams and procurement
• Liaise with clients professionally for service updates and issue resolution
• Support management with technical inputs, service reports, and improvement suggestions

• *Who We're Looking For:**

• Degree in Mechanical Engineering or equivalent
• 5\+ years of experience in service coordination, technical support, or maintenance engineering
• Strong analytical and troubleshooting mindset
• Good communication skills to guide field teams and interact with clients remotely
• Comfortable with occasional site visits when required
• Proficient in MS Office for documentation and reporting
• **Prior experience with \[lifting equipment / industrial machinery / heavy equipment] is a plus**

• *What We Offer:**

• Head Office based role with a stable work environment
• Competitive salary based on experience
• Exposure to diverse technical challenges across multiple client sites
• Growth into senior technical or service management role

Pay: Up to ₹100,000\.00 per month

Benefits

• Flexible schedule
• Leave encashment
• Paid time off
• Provident Fund

Work Location: In person