Service Manager (Compressors)

Service Manager (Compressor)Key Responsibilities

• **Revenue Growth:** Drive overall service revenue through Annual Maintenance Contracts (AMC), Comprehensive Maintenance Contracts (CMC), breakdown services, spare parts sales, and the upselling and cross\-selling of value\-added services.
• **Customer Retention \& Business Expansion:** Ensure timely renewal of service contracts while identifying opportunities to expand business within existing customer accounts and acquire new service opportunities.
• **Service Operations Management:** Plan, coordinate, and oversee installation, commissioning, preventive maintenance, corrective maintenance, and emergency breakdown services for compressor systems to ensure maximum equipment uptime.
• **Customer Satisfaction:** Deliver exceptional customer service by ensuring timely response to service requests, prompt issue resolution, and effective complaint management to achieve high customer satisfaction and long\-term customer retention.
• **Team Leadership \& Performance:** Lead, mentor, and manage a team of service engineers and technicians. Monitor team performance, allocate resources efficiently, and ensure achievement of service, revenue, and productivity targets.
• **Profitability \& Cost Optimization:** Optimize service delivery costs through efficient manpower planning, resource utilization, and inventory management while maintaining healthy profit margins.
• **Spare Parts \& Inventory Management:** Ensure adequate availability of critical spare parts and consumables. Coordinate with procurement and stores to minimize downtime and improve service efficiency.
• **Warranty \& Service Contract Management:** Manage warranty claims, AMC/CMC contracts, service agreements, and ensure compliance with company policies and contractual obligations.
• **Service Quality \& Compliance:** Ensure all service activities comply with company quality standards, safety regulations, statutory requirements, and customer site protocols.
• **New Service Offerings \& Business Development:** Develop and promote innovative service solutions that enhance customer value, improve equipment reliability, and generate additional revenue streams.
• **Customer Care Function (CCF) Operations:** Ensure efficient handling of customer inquiries, service requests, and complaints, maintaining defined response and resolution timelines in accordance with service level agreements (SLAs).
• **Reporting \& Forecasting:** Prepare accurate monthly MIS reports, service revenue forecasts, KPI dashboards, and performance analyses. Present actionable insights and recommendations to management for continuous business improvement.
• **Root Cause Analysis \& Continuous Improvement:** Analyze recurring equipment failures, conduct root cause analysis (RCA), implement corrective and preventive actions (CAPA), and drive continuous improvement initiatives to enhance service quality and equipment reliability.
• **Cross\-Functional Coordination:** Collaborate with Sales, Operations, Engineering, Procurement, and Finance teams to ensure seamless service delivery and customer satisfaction.

Pay: ₹60,000\.00 \- ₹80,000\.00 per month

Benefits

• Leave encashment
• Provident Fund

Work Location: In person