ServiceNow Architect - Strategic Portfolio Management

• *1\. POSITION PURPOSE**

The ServiceNow SPM / ITBM Architect serves as the senior\-most technical authority for the organisation's Strategic Portfolio Management ecosystem. This role is responsible for designing, implementing, and governing scalable, enterprise\-grade solutions that connect business strategy to execution — enabling leadership with real\-time portfolio visibility, investment prioritisation, and measurable business outcomes.

The Architect will act as a strategic partner to PMO, Finance, IT Leadership, and Business stakeholders — driving a multi\-year roadmap to automate and modernise portfolio governance, demand management, resource optimisation, and embedding AI\-driven capabilities across the platform.

• *2\. KEY RESPONSIBILITIES**

• *2\.1 Platform Architecture and Design*** Lead end\-to\-end architecture and implementation of the ServiceNow SPM suite across demand, project, portfolio, resource, and financial management modules
• Define and maintain the enterprise SPM architecture and multi\-year technology roadmap aligned to the organisation's business strategy and investment priorities
• Ensure all solutions are scalable, secure, and aligned with ServiceNow platform best practices and CSDM / CMDB data models
• Minimise customisation; drive OOTB adoption and enforce architectural governance throughout the implementation lifecycle

• *2\.2 Portfolio and Strategic Planning**

• Define scalable SPM solutions aligned to business strategy, connecting Objectives and Key Results (OKRs), investment funding, and execution outcomes
• Configure Investment Funding, Strategic Planning Workspace, Alignment Planner, and Business Planning Portal
• Facilitate workshops and design sessions to establish portfolio governance, demand intake workflows, and resource allocation models
• Architect Agile delivery capabilities including sprint planning, story and epic hierarchy, and backlog management integrated with project and portfolio layers

• *2\.3 Integration and Technical Delivery*** Define integration strategies with financial systems such as ERP, SAP, PPM tools including Planview, Clarity, Jira, and ITSM modules
• Ensure control\-to\-asset accuracy via CMDB / CSDM alignment and service mapping
• Architect REST, SOAP, MID Server, and IntegrationHub spokes for SPM data flows

• *2\.4 Stakeholder Engagement and Leadership*** Lead SPM workshops, design sessions, and architecture reviews with PMO, Finance, IT, and Business stakeholders
• Act as a trusted advisor to senior client and executive stakeholders on portfolio governance and digital transformation initiatives
• Mentor SPM developers and consultants; conduct code and design reviews; set development standards
• Support pre\-sales activities including solution design, demonstrations, effort estimation, and RFP / RFI responses
• Guide customers through initiatives that improve ROI visibility and portfolio decision quality

• *3\. QUALIFICATIONS**

• *3\.1 Education**

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or Engineering (required)
• Master's degree (MBA, MSc) is strongly preferred — especially for roles with PMO transformation or IT Financial Management scope

• *3\.2 Experience**

• 10–12\+ years of total professional experience in IT, with a minimum of 7 years of hands\-on ServiceNow experience
• 3\+ years of dedicated SPM / ITBM implementation experience
• 2–3 years in a lead or architect capacity, with accountability for solution design and delivery governance
• Demonstrated experience as a lead or architect on a minimum of 2 enterprise\-scale SPM implementations
• Prior experience in regulated industries is strongly preferred:

+ Banking, Financial Services and Insurance (BFSI)

+ Healthcare / Life Sciences

+ Manufacturing and Retail

+ Energy and Utilities

• *4\. TECHNICAL SKILLS**

• *4\.1 ServiceNow SPM / ITBM Modules**

• Demand Management — idea intake, scoring and approval workflows
• Project Management — work breakdown structure, milestones, task tracking and baselines
• Portfolio Management — investment prioritisation and scenario planning
• Resource Management — capacity planning, allocation and utilisation
• Financial Planning — budget versus actuals, cost tracking and FinOps
• Agile Development — sprints, stories, epics and backlog management
• Test Management — test plans, execution and defect linkage
• Innovation Management — idea portal, scoring and strategy alignment
• Strategic Planning — OKRs, investment funding and alignment planner
• Time Management — timesheets, approvals and effort capture

• *4\.2 Platform and Scripting**

• ServiceNow scripting: Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, IntegrationHub
• Scoped applications, domain separation, ACL design, and security model configuration
• CMDB / CSDM data model alignment and service mapping
• Performance Analytics, SPM Dashboards, Workspaces, and UI Builder
• NowAssist / GenAI integration within SPM workflows; AI\-driven portfolio insights configuration

• *4\.3 Integrations**

• REST, SOAP, MID Server, and IntegrationHub spokes for SPM data flows
• ERP integration: SAP, Oracle
• PPM tools: Planview, Clarity, Microsoft Project
• Agile tools: Jira, Azure DevOps
• HRIS platforms and identity management systems (Active Directory, Okta, SailPoint)

• *Status****Certification****Issuing Body**

• *Required**CIS – Strategic Portfolio Management (SPM)

ServiceNow

Preferred

Certified System Administrator (CSA)

ServiceNow

Preferred

Certified Technical Architect (CTA)

ServiceNow

Preferred

Certified Application Developer (CAD)

ServiceNow

Preferred

PMP – Project Management Professional

PMI

Preferred

SAFe Agilist / Scrum Master

Scaled Agile / Scrum.org

Preferred

ITIL v4 Foundation

Axelos

• *6\. BEHAVIOURAL COMPETENCIES**

• *Strategic Thinking**Connects enterprise strategy, investment priorities, and delivery outcomes by translating business objectives into a scalable ServiceNow Strategic Portfolio Management architecture roadmap

• *Stakeholder Influence**Builds credibility with Portfolio Management Office (PMO), Finance, Information Technology (IT), and business leaders to align funding, prioritisation, governance, and execution decisions across the portfolio lifecycle

• *Technical Leadership**Provides architecture leadership for Strategic Portfolio Management implementations, promotes out\-of\-the\-box platform adoption, enforces design standards, and mentors teams across delivery and governance

• *Communication**Communicates complex portfolio concepts, funding models, and platform design decisions clearly to both executive and technical stakeholders, supported by high\-quality documentation and workshop facilitation

• *Problem Solving**Resolves complex portfolio, resource, and financial management challenges by designing pragmatic, scalable solutions that balance strategic intent, user adoption, and platform best practices

• *Continuous Learning**Continuously tracks ServiceNow Strategic Portfolio Management product evolution, Artificial Intelligence (AI) capabilities, agile delivery practices, and portfolio governance trends to drive ongoing platform innovation