ServiceNow CSM Consultant

At InfoBeans, we believe in making other people’s lives better— through our work and everyday interactions.

ServiceNow CSM Consultant

Chennai/Indore/Pune/Remote

ServiceNow Development

3\-6 Years

Role

ServiceNow CSM Consultant

Location

Chennai/Indore/Pune/Remote

Experience

3\-6 Years

Key Skills

CSM, ITSM

What will your role look like

Able to identify system deficiencies and recommends solutions continual service improvements

Functional understanding of OpenFrame / CTI technology, NOW Experience UI Framework, JMS integrations, internationalization (i18n)

Basic understanding of ServiceNow Machine Learning and Predictive Intelligence capabilities, MID Server

Why you will love this role

Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever\-growing opportunities for professional and personal growth Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded

We would like you to bring along

Understanding in ServiceNow development, implementation \& integration with hands\-on knowledge in javascript, UI policies, UI action, workflow, business rule, client script, Script Includes, Business Rules and ACL.

Experience with ServiceNow CSM, ITSM, and Service Portal

Experience with ServiceNow in Developer or Support role (Incident, Problem, Change management or Customer Service Management)

Solid knowledge of CSM module

Experience with instance upgrade and patching

Experience with SOAP, RESTful API, scripting with ServiceNow

Worked on multiple integrations of ServiceNow\-Monitoring Tools

Experience in Agent workspace and Virtual agent

Functional knowledge of the CSM module of ServiceNow.