SME - Microsoft Intune

• *Job Summary**
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Provide L3 support and technical ownership for complex macOS incidents, recurring problems, service requests, and changes. • Administer, maintain, and optimize Jamf Pro and Microsoft Intune capabilities used for enterprise macOS management. • Design and support macOS enrollment, configuration profiles, compliance policies, security baselines, software distribution, patching, and OS upgrade processes. • Build and maintain automated application packaging and deployment workflows using AutoPkg, including recipe management, validation, testing, and controlled promotion. • Package, test, deploy, update, and retire macOS applications while maintaining dependable rollback and remediation procedures. • Perform advanced root\-cause analysis across macOS, management agents, certificates, authentication, networking, security controls, and enterprise applications. • Develop and maintain shell scripts and automation to improve provisioning, compliance, inventory accuracy, remediation, and operational efficiency. • Support Apple Business Manager integration and automated device\-enrollment workflows for corporate Mac devices. • Partner with endpoint security, identity, network, application, and workplace engineering teams to resolve cross\-platform issues. • Own technical documentation, operational procedures, knowledge articles, support playbooks, and platform standards. • Provide technical guidance to L1/L2 teams, review escalations, conduct knowledge transfer, and improve first\-time resolution. • Work with global teams and vendors while ensuring adherence to agreed SLAs, ITIL processes, security requirements, and change governance.

• *Key Responsibilities**
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• *Skill Requirements**
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8–12 years of overall experience in enterprise endpoint engineering/support, with strong hands\-on experience supporting macOS at L3 or SME level. • Strong administration and troubleshooting experience with Jamf Pro for macOS device management. • Working knowledge of Microsoft Intune for macOS, including enrollment, configuration, compliance, application deployment, and troubleshooting. • Hands\-on experience with AutoPkg for automated macOS application packaging and update workflows. • Strong knowledge of macOS architecture, installation, configuration, patching, upgrades, recovery, logs, profiles, permissions, FileVault, and system extensions. • Experience with macOS software packaging and deployment formats such as PKG and DMG, including pre\-install/post\-install scripting and validation. • Proficiency in shell scripting, preferably Bash or zsh, for automation, diagnostics, and remediation. • Knowledge of Apple Business Manager, Automated Device Enrollment, certificates, and enterprise identity integration. • Experience troubleshooting security, compliance, authentication, VPN, network, and enterprise application issues on macOS. • Strong incident, problem, change, and release\-management discipline in a large enterprise environment.

• *Must Have Skill**
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Client Life Cycle Management (CLM),Microsoft Intune,Microsoft Systems Management Server (SMS),MS Enterprise Mobility Suite (EMS)

• *Good to Have Skill**
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• *Other Requirements**
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SME and Leadership Skills • Act as the technical escalation point and trusted SME for the enterprise macOS service. • Drive root\-cause elimination, technical debt reduction, automation, and service\-stability improvements. • Review technical solutions and changes for quality, security, scalability, and operational readiness. • Coordinate major macOS platform activities such as OS upgrades, application releases, security remediation, and management\-tool changes. • Communicate clearly with customer stakeholders, service management, architects, security teams, and engineering teams. • Mentor support engineers and contribute to capability development across the macOS support function. Preferred Skills and Certifications • Jamf Certified Tech, Jamf Certified Admin, or equivalent Jamf certification. • Apple Device Support or Apple Deployment and Management certification. • Microsoft 365 Certified: Endpoint Administrator Associate or relevant Intune certification. • ITIL Foundation certification. • Experience with Git\-based version control, CI/CD concepts, or structured promotion workflows for scripts and AutoPkg recipes. • Awareness of Microsoft Entra ID, certificate\-based authentication, conditional access, endpoint security, and zero\-trust principles as they apply to macOS.