SMT Field Service Engineer

• *Job Title : SMT Field Service Engineer**

• *Company:** Ecopmin Technologies Pvt. Ltd.
• *Department:** Service \& Technical Support
• *Designation:** Assistant Manager – Service
• *Location:** Chennai
• *Experience:** 6–9 Years
• *Employment Type:** Full\-Time
• *Industry:** Electronics Manufacturing / SMT / EMS Equipment

• *Job Summary**

We are looking for a technically strong and experienced Assistant Manager – Service to manage SMT equipment service operations, customer support, machine installation, commissioning, troubleshooting and maintenance activities.

The candidate should possess strong hands\-on experience in SMT machines, PCBA manufacturing, electronics troubleshooting and equipment maintenance, along with the ability to coordinate service engineers, handle customer escalations and ensure timely resolution of technical issues.

• *Key Responsibilities**

• *1\. Technical Service \& Equipment Management**

• Manage installation, commissioning and troubleshooting of SMT machines and electronics manufacturing equipment.
• Handle technical issues related to Pick \& Place machines, Solder Paste Printers, SPI, AOI and other SMT equipment.
• Ensure preventive and corrective maintenance activities are completed on schedule.
• Lead machine breakdown analysis, fault diagnosis and technical problem resolution.
• Support machine programming, calibration, setup optimization and performance improvement.

• *2\. Team Management \& Coordination**

• Coordinate and guide service engineers and technicians across customer locations.
• Allocate service calls and monitor engineer deployment.
• Track service response time, breakdown resolution time and customer satisfaction.
• Provide technical guidance and training to service team members.
• Monitor service team productivity and ensure timely completion of assigned activities.

• *3\. Customer Relationship Management**

• Handle customer technical queries, escalations and service complaints.
• Coordinate with customers for installation, maintenance and machine support.
• Conduct technical discussions and provide appropriate solutions.
• Maintain strong customer relationships and ensure service quality.
• Support customer visits, technical demonstrations and equipment evaluations.

• *4\. Service Operations \& Reporting**

• Prepare and review service reports, breakdown reports and maintenance records.
• Monitor service KPIs, pending service calls and resolution timelines.
• Coordinate spare parts requirements and service inventory.
• Maintain equipment service history and customer maintenance records.
• Identify recurring technical issues and implement corrective actions.

• *5\. Process Improvement**

• Identify opportunities to improve equipment performance and service efficiency.
• Implement root cause analysis (RCA), CAPA and preventive measures.
• Support machine upgrades, technical improvements and process optimization.
• Coordinate with internal engineering, production and technical teams.

• *Technical Skills Required**

• Strong knowledge of SMT manufacturing processes and PCBA assembly.
• Hands\-on experience with Panasonic, Yamaha, JUKI or similar SMT machines.
• Knowledge of Pick \& Place, Solder Paste Printer, SPI, AOI and Reflow equipment.
• Expertise in electronics troubleshooting, circuit analysis and schematic interpretation.
• Knowledge of machine installation, commissioning and preventive maintenance.
• Understanding of machine programming, calibration and breakdown analysis.
• Knowledge of RCA, CAPA and maintenance planning.

• *Educational Qualification**

• B.E / B.Tech / Diploma in Electronics, Electrical, ECE or EEE.

• *Experience Requirements**

• 6–9 years of experience in SMT equipment service, electronics manufacturing or technical support.
• Experience in machine installation, commissioning and customer\-site troubleshooting.
• Previous experience coordinating service engineers or leading technical activities.
• Experience handling customer escalations and service operations.
• Willingness to travel to customer locations across India.

• *Preferred Candidate Profile**

• Strong technical and problem\-solving abilities.
• Good leadership and team coordination skills.
• Excellent customer communication and escalation management.
• Ability to manage multiple service activities and priorities.
• Strong ownership of service delivery and customer satisfaction.

• *Key Performance Indicators (KPIs):**

• Customer complaint resolution time.
• Machine uptime and breakdown reduction.
• Preventive maintenance completion.
• Service response and resolution time.
• Customer satisfaction.
• Service team productivity.
• Repeat breakdown reduction.

• *Contact Person:** Joesan HR
• *Contact Number:** 9789839956 / 9789839984 / 9789839926
• *Email:** hr@ecopmin.com

Pay: ₹45,000\.00 \- ₹65,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person