- *Job Title: Operations \& Systems Analyst (Odoo / CRM / Automation)**
We are looking for a **tech\-savvy, analytical, and process\-oriented Operations \& Systems Analyst** to manage and optimize our business systems — primarily Odoo ERP, CRM, and other integrated software platforms.
The ideal candidate will streamline operations by leveraging automation, analytics, and digital tools. You will act as the **bridge between departments**, ensuring smooth data flow, process alignment, and actionable insights for decision\-making.
- *Key Responsibilities:System Management (Odoo / CRM / Automation)**
- Manage and maintain Odoo ERP, CRM, and other business software systems.
- Configure and customize modules (Sales, Inventory, HR, Purchase, Accounting, etc.) as per organizational requirements.
- Integrate Odoo with other tools like Zoho, Airtable, Power BI, and Make (Integromat).
- Automate workflows and data pipelines to reduce manual intervention and improve accuracy.
- Ensure system uptime, user access control, and data security.
- Troubleshoot software issues and coordinate with vendors or developers for fixes and upgrades.
- *Data Analysis \& Reporting**
- Collect, clean, and analyze data from CRM, billing, and operational systems.
- Design and maintain interactive dashboards and reports using **Power BI, SQL, and Python**.
- Translate complex operational data into clear, actionable insights for leadership.
- Track KPIs, SLAs, and operational metrics to support performance monitoring and decision\-making.
- Ensure data quality, consistency, and accuracy across all systems.
- *Process Improvement \& Coordination**
- Collaborate with department heads to understand workflows and improve cross\-functional coordination.
- Support digital transformation initiatives by simplifying and digitizing manual processes.
- Design structured task and dispatch models to improve planning, execution, and delivery timelines.
- Train and support team members on system use and best practices.
- Maintain documentation of processes, configurations, and dashboards.
- *Core Skills \& Competencies:**
- Proficiency in **Odoo ERP**, **CRM platforms**, **Power BI**, **SQL**, **Python**, and **Airtable**.
- Hands\-on experience with workflow automation tools like **Make (Integromat)** or **Zapier**.
- Strong analytical and problem\-solving skills.
- Excellent coordination and communication abilities to manage cross\-departmental alignment.
- Detail\-oriented with a strong focus on data accuracy and operational efficiency.
- Ability to translate data into actionable strategies.
- *Qualifications \& Experience:**
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or Business Analytics.
- 2–5 years of experience in operations analytics, system administration, or process automation.
- Prior experience with **Odoo** or similar ERP systems is **mandatory**.
- Exposure to CRM and billing data management is preferred.
Pay: ₹18,000\.00 \- ₹25,000\.00 per month
Benefits
Work Location: In person