Permanent Band 6 position in Chennai requiring office-based work. The Sr. Associate, Production Engineering will monitor services by addressing bridge requests via email or Teams, evaluating business impact, and coordinating support teams for resolution. Relationship management involves cultivating thorough business and client knowledge to assist in incident triage, communication, and developing workarounds. Incident management duties include assessing reports for client or business impact and initiating the CERT Incident Management protocol when necessary.