Sr Customer Service Executive - Global Network Operations

A Senior Customer Service Executive role in Global Network Operations is available at Tata Communications in Mumbai, Maharashtra, India. This full-time position involves overseeing network operations on a global scale. The executive will monitor international network infrastructure, respond to alarms and outages, and coordinate with regional teams to restore services swiftly. Responsibilities include analyzing network data, preparing incident reports, and implementing proactive measures to prevent disruptions. The role requires extensive experience in network operations, particularly within a multinational telecom environment. Leadership abilities are necessary to guide shift teams and manage critical situations. Candidates must possess in-depth knowledge of networking protocols and troubleshooting tools. Exceptional decision-making skills and the ability to work across time zones are essential. A relevant technical degree or equivalent experience is preferred. This senior position offers significant responsibility and career advancement prospects.