Tata Communications seeks a Senior Customer Service Executive for Provisioning & Configuration at its Pune Division, Maharashtra location. This full-time senior role involves handling the most complex provisioning requests and configurations for customers. The executive will act as a subject matter expert, guiding both customers and internal teams through intricate service activations, resolving escalated technical provisioning issues, and optimizing workflows. Responsibilities include reviewing and approving complex orders, designing provisioning solutions for non-standard requests, mentoring junior staff, and collaborating with engineering to improve process efficiency. This position requires extensive experience in provisioning within the telecom or IT infrastructure sector, expert-level knowledge of relevant systems and protocols, and exceptional critical thinking skills. The candidate must demonstrate leadership, the ability to operate independently on high-impact tasks, and a consistent record of ensuring flawless service delivery under pressure.
Deputy General Manager - Platform Architect , Software & Application Development
Tata Communications · Chennai, Tamil Nadu, India