Sr Customer Service Executive- Supply Chain Management

Tata Communications seeks a Senior Customer Service Executive specializing in Supply Chain Management for its Pune Division, Maharashtra operations. This full-time position involves providing advanced customer support within the supply chain domain. The role demands a seasoned professional capable of managing complex client interactions, ensuring seamless service delivery, and resolving escalated issues related to logistics and supply chain processes. The ideal candidate will leverage deep industry knowledge to enhance customer satisfaction and foster long-term business relationships. Key responsibilities include proactive communication, meticulous order tracking, and coordination with internal teams to meet service level agreements. This position requires a proven track record in a similar customer-facing, supply chain-focused role, strong analytical abilities, and excellent problem-solving skills to navigate dynamic operational challenges effectively.