Sr. Customer Support Executive

• *About the Role :**

We are seeking a skilled and dynamic **Customer Support Executive** to join our **UK Property Management** team, operating from our **Rajkot office**. In this role, you will serve as a key point of contact between our Rajkot\-based team and the London client team, supporting day\-to\-day operations for a **UK\-based property management company**. The ideal candidate is highly organised, an excellent communicator in English, and capable of managing multiple priorities in a fast\-paced, international environment.

• *Key Responsibilities**

• *Client \& Stakeholder Communication :**

• Handle residential property compliance enquiries via phone, email, and WhatsApp.
• Liaise daily with landlords, tenants, UK Council officers, and other stakeholders.
• Build and maintain strong professional relationships with all parties, including local authorities.

• *Operations \& Coordination :**

• Coordinate seamlessly with the Rajkot\-based team and the London client team to ensure smooth operations.
• Support the UK\-based client’s lettings and commercial department on a day\-to\-day basis.
• Update and maintain appointment sheets, verifying that property managers have completed required visit sheets and videos.
• Work on the CRM system to manage records, communications, and task tracking accurately.

• *Issue Resolution \& Complaint Handling :**

• Effectively resolve discrepancies and complaints from landlords and tenants relating to maintenance issues.
• Escalate complex issues to the appropriate team members in a timely manner.

• *Flexibility \& Learning :**

• During the initial onboarding period, work as a buffer team member across multiple project functions to gain a 360\-degree understanding of all processes.
• Adapt dynamically to changing priorities and responsibilities as required by the project.

• *Note for Fresh Graduates:**

Exceptional **freshers with outstanding communication skills** and a proactive attitude are encouraged to apply. Relevant experience is an advantage but not a barrier for highly motivated candidates.

• *Working Hours (Afternoon Shift \- Summers) :** Mon–Fri: 01:00 PM – 10:30 PM \| Sat: 01:00 PM – 7:30 PM

• *Working Hours (Afternoon Shift \- Winters) :** Mon–Fri: 02:00 PM – 11:30 PM \| Sat: 02:00 PM – 8:30 PM

• *Why Join Us?**

• Gain hands\-on experience working with a UK\-based property management company.
• Exposure to international operations and processes.
• Structured onboarding and 360\-degree project training.
• Competitive salary aligned with experience and performance.

Pay: ₹30,000\.00 \- ₹35,000\.00 per month

Benefits

• Paid sick time
• Paid time off

Application Question(s)

• Do you have an experience working with the Internatioanl Organisations ?

Experience

• International voice process: 1 year (Preferred)
• Customer Service Sector: 1 year (Preferred)

Language

• Fluent/Professtional English (Required)

Work Location: In person