Job Description

*Job Title:** Store Manager – E\-commerce Operations

About the Role

We are seeking a proactive and detail\-oriented Store Manager with hands\-on experience in e\-commerce operations and Shopify store management. The ideal candidate will be responsible for overseeing end\-to\-end order processing, inventory management, dispatch coordination, delivery tracking, and ensuring a seamless customer experience.

Key Responsibilities

Manage and maintain the company's Shopify store and online marketplace operations.
Process and monitor customer orders from placement to successful delivery.
Coordinate with warehouse and logistics partners for timely dispatches.
Track shipments, resolve delivery issues, and ensure order fulfillment SLAs are met.
Monitor inventory levels and coordinate stock replenishment.
Update product listings, pricing, offers, and inventory on Shopify.
Handle customer queries related to orders, deliveries, returns, and exchanges.
Generate operational reports related to sales, dispatches, returns, and inventory.
Ensure accuracy in order processing and documentation.
Work closely with marketing and customer support teams to improve customer satisfaction.

Requirements

Graduate in any discipline.
2–5 years of experience in e\-commerce operations, order management, or store management.
Hands\-on experience with Shopify is mandatory.
Familiarity with courier aggregators, logistics platforms, and inventory management systems.
Strong organizational and problem\-solving skills.
Good communication and coordination abilities.
Proficiency in MS Excel and basic reporting.

Preferred Skills