Store Manager

Job description

• *About Us**

Gabru Di Chaap is a fast\-growing North Indian QSR brand redefining street\-style chaap and vegetarian delights with bold flavors and bold personality. We're on a mission to deliver unforgettable taste and service—and we’re looking for a rockstar Store Manager to lead the charge on the ground.

• *What You’ll Do**

• **Lead Daily Operations:** Manage end\-to\-end operations of the outlet ensuring smooth and efficient functioning at all times.
• **Customer Experience Champion:** Deliver high levels of customer satisfaction with strong focus on hospitality, hygiene, and speed of service.
• **Team Leadership:** Hire, train, motivate and manage a team of crew members and shift leads. Ensure shift schedules are optimized for peak hours.
• **Sales \& Target Management:** Drive store sales, manage daily targets, upsell high\-margin items, and ensure proper inventory control.
• **SOP \& Quality Control:** Ensure adherence to brand SOPs, product quality, portioning, hygiene, and FSSAI norms.
• **Customer Handling:** Handle escalations, special requests, and guest feedback professionally. Turn complaints into loyalty.
• **Reporting:** Maintain store\-level reports – daily sales, expenses, wastage, inventory, and crew performance.

• *What We’re Looking For**

• **Experience:** 5\+ years as Store Manager/Shift Manager in a QSR like Burger King, Wow! Momo, Dominos, McDonald's, Haldiram’s or similar.
• **Soft Skills:** Excellent communication, grooming, and interpersonal skills. Should be comfortable interacting with customers regularly.
• **Customer\-Obsessed:** Believes in creating memorable guest experiences. Knows how to create “wow moments” in a fast\-paced environment.
• **People Leader:** Proven ability to manage and energize a small team. Understands rostering, training and crew discipline.
• **Operationally Sharp:** Knows how to manage inventory, cash, hygiene, and crisis situations with calm and efficiency.

• *Why Join Gabru Di Chaap?**

• A young, energetic brand with massive growth plans
• Flat culture with direct access to founders
• Competitive salary with performance\-based incentives
• Opportunity to grow into Area Manager or Training Lead roles

Benefits

• Flexible schedule

Work Location: In person

Pay: ₹15,000\.00 \- ₹20,000\.00 per month

Work Location: In person