- *Field Executive – Store Operations \& Jusride Adoption**
About the Role
Jusride is seeking a dynamic and energetic Field Executive to support the successful adoption and utilization of the Jusride platform across Just Buy Cycles stores. The role involves regular store visits, staff training, operational support, and ensuring customers actively engage with the Jusride ecosystem during their purchase and service journey.
The ideal candidate should be comfortable with frequent travel, stakeholder coordination, and hands\-on problem\-solving to drive operational excellence at the store level.
Key ResponsibilitiesStore Visits \& Operational Support
- Visit assigned Just Buy Cycles stores regularly to monitor and support Jusride operations.
- Ensure smooth implementation and day\-to\-day usage of the Jusride platform across all stores.
- Identify operational gaps and provide timely solutions to improve platform adoption.
Customer Onboarding \& App Adoption
- Ensure customers download, register, and actively use the Jusride app during:
- New bicycle purchases
- Service bookings
- Warranty registrations and claims
- Assist store teams in driving customer engagement and onboarding through the platform.
- Promote awareness of Jusride features and benefits among customers.
Training \& Store Enablement
* Train and guide store managers and staff on
- Service booking processes
- Warranty registration and claim procedures
- Jusride application workflows
- Customer onboarding and engagement practices
- Conduct refresher training sessions whenever required.
- Act as the primary point of contact for store\-level operational queries.
Coordination \& Issue Resolution
- Address and resolve challenges faced by store teams in using Jusride.
- Coordinate with internal technical, operations, and customer support teams to ensure prompt issue resolution.
- Follow up on reported concerns until closure.
Compliance \& Performance Monitoring
- Ensure all service bookings and warranty\-related activities are processed through the Jusride platform.
- Monitor store\-level adoption, compliance, and performance metrics.
- Conduct regular reviews with store managers and provide actionable feedback.
- Prepare and submit periodic reports on store visits, adoption rates, challenges, and improvement initiatives.
Required Skills \& Competencies
- Excellent communication and interpersonal skills.
- Strong coordination and relationship management abilities.
- Ability to work independently and manage multiple store locations.
- Problem\-solving mindset with attention to operational details.
- Comfortable training and mentoring store personnel.
- Basic understanding of mobile applications, retail operations, and customer service processes.
- Good reporting and documentation skills.
Preferred Qualifications \& Experience
- 1–3 years of experience in Field Operations, Retail Support, Store Coordination, Customer Engagement, or Business Development.
- Experience working with retail outlets, franchise networks, or multi\-location operations will be an advantage.
- Interest in bicycles, cycling products, or mobility solutions is preferred.
- Familiarity with CRM or mobile\-based operational platforms is a plus.
Additional Requirements
- Willingness to travel extensively across store locations.
- Valid two\-wheeler driving license preferred.
- Ability to work in a fast\-paced and customer\-focused environment.
Employment Type
Location
- *Chennai, Tamil Nadu** (with regular travel across assigned store locations)
Compensation
Salary and travel allowance will be offered based on qualifications, experience, and performance.
Pay: ₹25,000\.00 per month
Benefits
Application Question(s)
- Do you have experience in managing stores?
- Are you OK to travel within Chennai to different stores of the company?
Work Location: In person