Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
We are seeking a results\-driven and detail\-oriented Assistant Manager \- Cash Posting / Payment Posting to lead payment posting operations within the RCM function. The role requires solid expertise in managing end\-to\-end cash posting processes, leading teams, ensuring accuracy, and maintaining SLAs while coordinating closely with clients and internal stakeholders.
+ Oversee end\-to\-end payment posting operations, ensuring accurate and timely posting of:
+ Manage denial posting and correspondence posting workflows
+ Handle and ensure timely resolution of Claims Not Posted (CPNP)
+ Unapplied payments / Suspense accounts
+ Unposted payments and backlog
+ Ensure accurate posting and tracking of Provider Level Adjustments
+ Perform cash reconciliation and investigate discrepancies
+ Ensure compliance with SOPs and client\-specific guidelines
+ Conduct regular quality audits and ensure adherence to accuracy benchmarks
+ Identify process gaps, analyze errors, and implement corrective actions
+ Drive process improvements and efficiency initiatives
+ Lead and manage a team of payment posting associates and team leads
+ Track team performance (productivity, accuracy, TAT)
+ Provide coaching, mentoring, and periodic feedback
+ Conduct training on process updates and quality improvements
+ Ensure effective workload management and SLA adherence
+ Provide daily, weekly, and monthly status reports to clients and internal stakeholders
+ Act as a primary point of contact for client communication and escalations
+ Collaborate with cross\-functional teams (AR, Denials, Coding) to ensure smooth operations
+ Payment Posting (ERA/EOB)
+ Denial Posting
+ Correspondence Posting
+ Patient \& Credit Card Payments
+ Claims Paid Not Posted (CPNP)
+ Unapplied Cash / Suspense Account Management
+ Unposted Payments Tracking
+ Provider Level Adjustments