Support Executive

We are seeking a dedicated and organized **Support Executive** to provide customer support, coordinate with internal teams, assign tasks, and follow up on issue resolutions. The ideal candidate should possess strong communication skills, problem\-solving abilities, and a proactive approach to ensuring customer satisfaction.

• *Key Responsibilities**

• Handle customer inquiries and provide timely support via phone, email, and chat.
• Log, track, and monitor support requests and service tickets.
• Assign tasks to relevant team members based on issue requirements.
• Follow up regularly with team members and customers to ensure timely resolution.
• Coordinate with technical and functional teams to resolve customer issues.
• Maintain records of issues, actions taken, and resolution status.
• Escalate critical or unresolved issues to management when required.
• Prepare daily and weekly status reports on pending and completed tasks.
• Ensure adherence to service timelines and customer satisfaction standards.

• *Requirements**

• 6 months to 1 year of experience in Customer Support, Technical Support, or a similar role.
• Good verbal and written communication skills.
• Strong coordination and follow\-up skills.
• Ability to manage multiple tasks and priorities effectively.
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Strong organizational and problem\-solving abilities.

Preferred Skills

• Experience with ticketing, CRM, or task management tools.
• Ability to work in a fast\-paced environment.
• Team coordination and stakeholder communication skills.

Pay: ₹10,000\.00 \- ₹15,000\.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate

• Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person