Provide technical support to customers, for home\-automation and electronics products. This is an office\-based support role. You will not visit sites, but you will guide field installers and customers over phone, video, and chat. Strong electronics basics and fluent Hindi are mandatory. **Key Responsibilities / Duties**
1\.Technical Support* Assist installers with wiring, configuration, and troubleshooting over call/video.
2\.Coordination \& Issue Tracking* Maintain detailed support logs, ticket status, and follow\-ups.
3\.Product Knowledge \& Testing* Understand basics of circuits, relays, loads, communication interfaces.
4\.Documentation* Update wiring diagrams, FAQs, troubleshooting sheets.
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