Support Executive

• *Job Summary**

Provide technical support to customers, for home\-automation and electronics products. This is an office\-based support role. You will not visit sites, but you will guide field installers and customers over phone, video, and chat. Strong electronics basics and fluent Hindi are mandatory. **Key Responsibilities / Duties**

1\.Technical Support* Assist installers with wiring, configuration, and troubleshooting over call/video.

• Diagnose hardware issues: sensors, relays, loads, power supplies, modules.
• Verify installation photos, wiring diagrams, and provide correction steps.
• Log issues clearly and escalate to R\&D/QC when required.

2\.Coordination \& Issue Tracking* Maintain detailed support logs, ticket status, and follow\-ups.

• Ensure issues are resolved within defined SLAs.
• Raise recurring issues to QC and R\&D for product improvements.

3\.Product Knowledge \& Testing* Understand basics of circuits, relays, loads, communication interfaces.

• Perform simple bench testing of units if needed.
• Support QC during new batch validations.

4\.Documentation* Update wiring diagrams, FAQs, troubleshooting sheets.

• Create simple guides for common installer mistakes and solutions.

• *Required Skills \& Qualifications*** Diploma/BE in Electronics/Electrical/E\&C.
• Strong understanding of voltage, current, relays, loads, wiring basics.
• Good troubleshooting ability and clear logical thinking.
• Fluent Hindi is mandatory (you will communicate with installers across India).
• Basic English for reporting and documentation.
• Ability to remain calm during support calls and resolve issues practically.

• *Good to Have*** Experience in home automation, ELV, security systems, or similar.
• Prior support experience for electronics or hardware products.
• Familiarity with multimeter usage and basic hardware testing.