Support Executive - Legal

• *Key Responsibilities:**

• Manage end\-to\-end client relationships for legal products and services.
• Act as the primary point of contact for clients for queries, escalations, and ongoing support related to the platform.
• Assist users in understanding and effectively utilizing Lawttorney tools and features.
• Handle customer queries through multiple communication channels, including calls,
• WhatsApp, email, and others.
• Conduct regular follow\-ups with existing clients to ensure satisfaction and continued
• engagement.
• Provide prompt and effective resolution to client issues with a customer\-centric approach.
• Collaborate with internal teams to address technical or product\-related concerns.

Requirements

• Basic understanding of legal technology and AI\-based legal tools.
• Strong communication and interpersonal skills.
• Customer\-centric mindset with excellent problem\-solving abilities.
• Ability to manage multiple client interactions and prioritize effectively.
• Proficiency in handling digital communication tools and platforms

• *Preferred Qualifications:**

• Prior experience in customer support, preferably in legal tech or SaaS environments.
• Familiarity with CRM tools and client management systems.Key Competencies:
• Client Relationship Management
• Communication Skills
• Problem Solving
• Attention to Detail
• Adaptability and Responsiveness

Pay: ₹25,000\.00 \- ₹50,000\.00 per month

Benefits

• Flexible schedule
• Paid sick time
• Provident Fund

Work Location: In person