Support Executive night shift – Customer Support (EdTech)

• *Job Title:** Support Executive(Night shift) – Customer Support (EdTech)

• *Location:** Salt Lake, Sector V, Kolkata (Work from Office)

• *Job Type:** Full\-Time
• *Timing**\- 6 days Working (Sunday WFH, Rotational Week off)

• *Experience:** 0–2 Years (Freshers Welcome)

• *Device\-** Personal Laptop Needed

• *About the Role**

House of EdTech is looking for a Customer Support Executive to assist learners and ensure an excellent customer experience. The ideal candidate should possess strong communication skills, a customer\-first mindset, and the ability to resolve queries effectively across multiple channels.

Key Responsibilities

• Handle learner queries through calls, emails, and chat.
• Guide learners on course access, platform navigation, and related concerns.
• Resolve customer issues promptly and professionally.
• Escalate complex cases to the appropriate teams.
• Maintain accurate communication and follow\-up with learners.
• Collaborate with internal teams to improve support processes.

Requirements

• Bachelor's degree preferred.
• 0–2 years of experience in Customer Support, Telecalling, or similar roles.
• Freshers with excellent communication skills are encouraged to apply.
• Strong verbal and written communication skills in English and Hindi.
• Customer\-centric attitude and problem\-solving mindset.
• Basic knowledge of digital tools and online platforms.
• Personal laptop is mandatory.

Work Details

• Work Location: Salt Lake, Sector V, Kolkata
• Work Days: 6 Days/Week (Sunday WFH \+ 1 Rotational Week Off)
• Shift Timing: Immediate Joiners Preferred

Why Join Us?

• Attractive performance\-based incentives.
• Opportunity to work with one of India's fast\-growing EdTech organizations.
• Learning and career growth opportunities.
• Collaborative and energetic work culture.

• *Apply Now and become a part of our growing team!**

Email id\- shilpi.bhattacharjee@houseofedtech.in

• *Job Type:** Full\-time

Pay: ₹15,000\.00 \- ₹30,000\.00 per month

Benefits

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s)

• Are you comfortable using your own laptop for work purposes?
• Do you have any experience in Customer Support?

Work Location: In person