Team Lead

• *Job Summary**
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Job Description: E1\.1 (Accounts Receivable – Order to Cash Leadership)

Location: Hyderabad or Noida

Job Type: Full\-Time Work from Office

Company: XXXX

• *Job Overview:**

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We are seeking an experienced Accounts Receivable (AR) Leader with 6\-8 years of experience in the BPO industry to manage end\-to\-end Order\-to\-Cash (O2C) operations. The role requires strong leadership, stakeholder management, and process expertise to drive collections efficiency, cash flow optimization, and service delivery excellence.

• *Key Responsibilities**
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• 1\. End\-to\-End O2C Leadership: Oversee billing, invoicing, collections, cash application, and dispute management processes ensuring SLA adherence and operational efficiency.
• 2\. Collections \& Cash Flow Management: Drive collections strategy, monitor aging, improve DSO, and ensure timely cash realization.
• 3\. Client \& Stakeholder Management: Act as a key interface with clients and internal stakeholders; provide governance updates and drive issue resolution.
• 4\. Team Leadership \& Capability Building: Manage large AR teams, drive performance, mentoring, and succession planning.
• 5\. Performance Reporting \& Insights: Track KPIs such as DSO, aging, collection efficiency; provide insights and recommendations for improvement.
• 6\. Process Improvement \& Automation: Identify opportunities for automation, standardization, and digital transformation in O2C processes.
• 7\. Dispute \& Risk Management: Ensure timely resolution of disputes and adherence to compliance and control frameworks.
• 8\. Systems \& Controls: Ensure accuracy in ERP (SAP/Oracle), strengthen controls, and maintain data integrity.

9\. Transition \& Transformation: Support process transitions, stabilization, and continuous improvement initiatives

• *Skill Requirements**
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• Education: Bachelor’s or Master’s degree in Finance, Accounting, or related field.
• Experience: 6\-8 years in Accounts Receivable / Order\-to\-Cash processes within BPO/Shared Services, with leadership experience.
• Technical Skills: Strong knowledge of ERP systems (SAP/Oracle), Excel, and reporting tools such as Power BI.
• Core Competencies: Strong analytical skills, stakeholder management, leadership capability, and process orientation.
• Preferred Skills: Experience in automation, RPA, digital finance transformation, and process re\-engineering.

• *Must Have Skill**
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Finance \& Accounting

• *Good to Have Skill**
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• *Other Requirements**
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