Reliance Industries Limited seeks a Team Lead for the NEI division (reference code 82726960) in Jamnagar, Gujarat, India. This full-time role entails functioning as a BPO Team Leader, responsible for managing the business process outsourcing team. The team lead will oversee daily operations, ensure adherence to service level agreements, and mentor staff to enhance productivity. Responsibilities include monitoring performance metrics, driving process optimizations, and facilitating training sessions. The position demands excellent interpersonal skills, the ability to handle high-pressure situations, and experience in BPO team management. Located in Jamnagar, this job offers a competitive package within a leading industrial conglomerate, focusing on efficient and scalable customer service solutions.