Team Lead – Quality Assurance (International Voice Process)

Harmony United Psychiatric Care is seeking a Team Lead for Quality Assurance within their International Voice Process. This full-time BPO Team Leader position is based in Hyderabad, Telangana, India. The role centers on leading a team that monitors and maintains quality standards for international voice-based interactions. Responsibilities include overseeing daily QA operations, ensuring adherence to protocols, and driving process improvements in a fast-paced BPO environment. The incumbent will manage team performance, provide coaching, and implement quality frameworks tailored to international voice support. Employment is permanent and requires strong leadership capabilities in a specialized healthcare BPO setting. The candidate will contribute to upholding service excellence for a psychiatric care provider, combining domain knowledge with BPO expertise. Ideal for professionals with experience in QA leadership within voice processes, this role offers a stable career opportunity in Hyderabad's BPO sector, focusing on consistent quality delivery for global clients.