Team Lead

TEAM LEADER

Imagine yourself going to work with one thing on your mind: to provide the best

customer experience to your clients. As you look at your tasks for the day, you should

be able to drive the performance of teammates in order for them to continuously hit

their goals. You must be able to coach and manage the teammates under your

supervision and act as a bridge between your teammates and the other departments.

Being a Team Leader, you will manage the day\-to\-day planning and operations of your

team. This includes making sure that each of your Teammates delivers on their Service

Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team

Leader, you are in charge of managing the team and making sure everyone adheres to

their schedules. You must be organized and be able to handle responsibility. A critical

part of the role is to be able to train and help in the development of your team, by

conducting team huddles, coaching sessions, and recognizing weaknesses \- so you can

offer solutions to help them improve and grow. Through that, your team will be able to

deliver a superior customer experience \- which is the main thrust of your department.

You must be adept at creating reports of your team’s performance and documenting

feedback from your client. You must be able to effectively manage issues that might

arise (including HR related ones); not to mention, being creative in terms of thinking of

solutions; and acting as the liaison between management and your team.

So, do you have what it takes to be a Team Leader?

Requirements

So, what are we looking for?

We need someone who has the skills to call themselves a Leader. Someone with

college or vocational school graduation as a qualification and has at least one (1\) year

of relevant Team Leader experience in BFSI managing at least 10\+ teammates while

working in a customer support role within an outsourcing or similar company. We need

someone with excellent verbal and written communication skills along with

above\-average technical know\-how.

If you have previous experience working on the phone, email, and live chat customer

support roles, then that’s a plus in your favor. If you’re familiar with E\-Commerce,

Customer service, or any other tools; flexible, and willing to work different shifts \- then

we want to talk to you.

• *Call at 8054935126**

Pay: Up to ₹700,000\.00 per year

Work Location: In person