Hutah AI is a technology and business process solutions firm specializing in high-quality voice and non-voice support for global clients. The company prioritizes operational excellence, customer satisfaction, employee growth, and continuous improvement. We are hiring a full-time Team Lead for our BPO Operations department, reporting to the Process Manager or Operations Manager. This role involves managing a team of Customer Support Associates or Process Associates to achieve operational KPIs, service levels, quality standards, and customer satisfaction goals. Key duties include coaching team members, monitoring performance metrics, driving productivity enhancements, and fostering a collaborative team environment. The ideal candidate will have proven leadership experience in voice process management, strong analytical skills, and the ability to maintain high performance under pressure. This position is based in Telangana and offers opportunities for professional development within a dynamic organization.
Process Associate – Customer Support (US Voice Process)
Hutah AI · TS, IN