Mihir Infinite Services Pvt Ltd is appointing a Team Leader to oversee an international customer support team managing both voice and email interactions. Based in Thane, with preference for nearby candidates, this role demands leadership in driving team performance against strict KPIs and service level agreements. Responsibilities include daily management of customer service executives, continuous performance monitoring, and delivering constructive feedback and coaching to enhance skills. You will be tasked with motivating the team to sustain high productivity and will handle formal performance management and developmental planning. Candidates must hold at least a Higher Secondary Certificate or degree, possess 1-3 years of call center experience with prior team lead exposure being advantageous, and have excellent English proficiency. The position requires flexibility for rotational shifts.