Leading automobile dealership for Tata Motors Ltd. looking for a talented professional to join the Motor Insurance Renewal team at Bangalore.
You will be responsible for leading and monitoring the renewal team, preparing reports and increasing productivity through targeted plans.
· B.Com/ BBA Graduate with minimum 60% throughout from SSLC onwards.
· 3 years in a Team Leader role, out of a minimum 10 years experience.
· Experience in voice\-calls and customer service.
· Proficiency in Excel, e\-CRM, business WhatsApp campaigns and email communications.
· Maturity and leadership qualities to handle a team.
· Excellent communication skills in Kannada and English.
· Age between 32\-35 years.
· Increasing customer satisfaction and retention rates by training and daily monitoring of team's performance.
· Data management, Whatsapp campaigns and implementing of new plans.
· Monitoring voice calls for quality and ensuring improvements.
· Maintaining reports on team performance, productivity and customer retention.
· Co\-ordinate with Insurance Companies and broker for problem resolution.
· Branch visits to determine catchment of customer inflows.
· Help team during heavier loads and any issues.
Compensation as per industry standards with all statutory benefits of leave, PF,
Bonus, Gratuity etc.
Job Type: Full\-time
Work Location: In person