Team Member – Social Media (THN)

Aditya Birla Capital is hiring a Team Member – Social Media (THN) for its Maharashtra operations. This full-time position is classified as a Call Center Executive, integrating social media management with call center responsibilities to enhance customer engagement. You will monitor social media platforms, respond to queries, manage online reputation, and handle inbound and outbound calls as part of the THN team. Based in Maharashtra, the role requires creating content, analyzing engagement metrics, and providing timely support through both digital and telephonic channels. Full-time employment involves merging social media strategies with call center workflows to ensure comprehensive customer service. Key duties include escalating issues via calls, collaborating with marketing teams, and maintaining brand consistency. Ideal candidates should have proficiency in social media tools, excellent communication abilities, and experience in a call center environment, contributing to Aditya Birla Capital's customer-centric approach.