Technical Customer Support Executive

Job Description – Technical Customer Support executive

• *Location:** Patna, Bihar
• *Job Type:** Full\-Time
• *Experience:** Freshers and Experienced Candidates
• *Department:** Customer Support / Technical Support

About the Role

We are looking for a responsible and proactive Technical Customer Support Representative who can handle client queries, understand technical issues, and coordinate with our development team to get them resolved.

The candidate will act as a bridge between clients and developers, ensuring smooth communication, proper issue tracking, and timely resolution of reported problems.

This role primarily involves client communication and coordination with the technical team. Coding or software development is not required.

Key Responsibilities

• Handle technical queries and issues reported by clients through calls, emails, and chat.
• Understand client problems and collect all relevant information.
• Perform basic troubleshooting and initial checks.
• Coordinate with the development team to communicate reported issues.
• Share clear details of issues, including screenshots and steps to reproduce the problem.
• Regularly follow up with developers to ensure timely resolution.
• Keep clients updated about the progress of their reported issues.
• Verify whether the reported issue has been resolved before closing the ticket.
• Maintain proper records of client complaints, issues, and resolutions.
• Take ownership of every reported issue until it is successfully resolved.

Required Skills

• Good verbal and written communication skills.
• Basic understanding of computers, software, websites, and applications.
• Good problem\-solving and analytical abilities.
• Ability to understand technical problems and communicate them effectively.
• Strong coordination and follow\-up skills.
• Patience and a customer\-focused approach.
• Ability to manage multiple client queries and tasks.
• Knowledge of MS Excel, Google Sheets, or ticket management tools is an added advantage.

Experience \& Qualifications

• Prior experience in customer support, technical support, or client coordination will be an advantage.
• Graduation in any stream is preferred.
• Basic technical knowledge and good communication skills are essential.

Important Note

This is not a coding or software development role. The candidate is not expected to fix technical bugs independently.

The primary responsibility is to understand client issues, coordinate with the development team, follow up on pending tasks, and ensure that every client receives a proper resolution.

• *The ideal candidate should be someone who takes responsibility for a problem rather than simply forwarding it to someone else.**

Pls share your resume at hr@codequery.in

Pay: ₹20,000\.00 \- ₹30,000\.00 per month

Benefits

• Paid sick time
• Paid time off

Work Location: In person