Technical Sales & Operations Specialist (International B2B)

Are you a technically inclined sales professional who excels at converting inbound leads into long\-term international business?

• *Liquid Plates** (https://liquidplates.com/) is a leading manufacturer of high\-performance thermal management solutions, including liquid cold plates, heatsinks, copper busbars, and air\-cooled heatsinks. We serve clients across North America, Europe, and Africa.

We are seeking a proactive, fluent, technically sound Technical Sales \& Operations Specialist to manage incoming global inquiries, drive our international sales pipeline, and connect client needs directly with our Ahmedabad manufacturing team.

• *Core Responsibilities**

• **Inbound Lead Management:** Swiftly respond to international sales inquiries coming from digital channels and Google Ads campaigns within 2 hours.
• **Technical Consultation \& Prospecting:** Engage with international engineering and procurement teams to understand their thermal management specs, drawings, and delivery timelines.
• **Quotation \& Commercial Proposals:** Work directly with our Production Manager to calculate lead times, material costs (copper/aluminum), and generate accurate technical/commercial quotes.
• **Pipeline \& Follow\-ups:** Maintain rigorous follow\-up cadences with prospects across the US, Europe, and Africa. Keep the CRM updated with zero overdue leads.
• **Client Account Management:** Act as the primary point of contact for active international clients, providing status updates on manufacturing progress, delivery timelines, and international shipping.
• **Cross\-Functional Coordination:** Ensure complete technical handoffs from sales to shop\-floor production to maintain delivery schedules.

• *Qualifications \& Technical Requirements**

• **Education:** B.E. / B.Tech/ Diploma in Mechanical, Production, or Electronics Engineering preferred (or solid experience in technical industrial sales).
• **Experience:** 3 to 6 years of experience in Inside Sales, B2B Sales, or International Business Development within a manufacturing, precision metal fabrication, or industrial machinery setup.
• **Language Skills (Mandatory):** High fluency in written and spoken English. Excellent communication skills for managing clients across European and African time zones.
• **Technical Aptitude:** Ability to read basic engineering CAD drawings and understand precision manufacturing terminology (CNC machining, brazing, thermal validation, pressure testing).
• **Software:** Hands\-on experience with CRM tools (HubSpot/Zoho), MS Excel/Google Sheets, and digital communication tools (Zoom, WhatsApp Business).

• *Key Performance Indicators (KPIs)**

Your annual bonus and performance evaluations will be tied to

• **Lead Response Time:** Maintaining average response times under 2 hours for inbound leads.
• **Quote Conversion Rate:** Percentage of technical quotes converted into active client orders.
• **Pipeline Management:** Zero overdue follow\-up tasks in the sales CRM.
• **Client Retention:** Repeat order generation and customer satisfaction from international accounts.

• *Work Location \& Schedule**

• **Location:** In person (Ahmedabad manufacturing facility)
• **Schedule:** 10 AM to 6 PM.

Pay: ₹30,000\.00 \- ₹45,000\.00 per month

Benefits

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person