Technical Specialist CRM

Location: Jaipur, RJ, IN Career area: Information Technology Department: CRM Services Job Type: Permanent Apply by: July 31 , 2026 Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company. **What we offer you** --------------------- * Working at the world’s only fully integrated aluminum and leading renewable energy company * Diverse, global teams * Flexible work environment/home office * We provide you the freedom to be creative and to learn from experts * Possibility to grow with the company, gain new certificates * Attractive benefit package **What you will be doing** -------------------------- The CRM Team is responsible for the application management of Salesforce. The main tasks are related to secure and efficient operations of Salesforce with its related tools, utilizing the various Salesforce capabilities Hydro has available to create value for our internal customers in Hydro. The list of responsibilities and tasks, is not limited to the list below, and may be subject to continuous development, both related to personal development and related to how the CRM portfolio evolves in Hydro. Main responsibilities * Work on assigned tickets (requests and issues) from start to end, including stakeholder dialogue, to understand business requirements and translate them into technical solutions * Assigned tickets can be related to user management, data management, reporting \& automations * Ticket Management in ServiceNow * Testing * Recurring tasks such as updating currencies, Sandbox refresh \& seeding * Stay up to date with latest Salesforce releases * Create and maintain applicable documentation, including technical specifications, user manuals and training materials **What will make you successful?** ---------------------------------- * 3\+ years of experience with Flows, Apex, Triggers, Lightning Components, SOQL * Salesforce Administrator certification mandatory and Platform Developer I certification preferred * Excellent communication and interpersonal skills * Strong analytical and problem\-solving skills * Ability to work independently and as part of a team * Time Management skills * Attention to detail * Accountability (Taking responsibility for one’s actions and decisions) * Self\-awareness (Understanding one’s strengths and weaknesses and how they impact others) * Fluent in English (verbal and written) * Bachelor’s degree in Computer Science or related field **Equal opportunities** ----------------------- At Hydro, we believe diversity makes us stronger. We welcome diverse experiences and perspectives, and invite all qualified candidates to apply. We review every application fairly and strive to provide equal opportunities for everyone to grow and succeed. Apply before: 07/31/2026 **Possible work locations** --------------------------- **Why Hydro?** -------------- Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues \- and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future. **Why Hydro?** -------------- Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues \- and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future. **A job where you make a difference** ------------------------------------- A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high\-performing and inclusive workplace where everyone feels valued. Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting\-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations. **A job where you make a difference** ------------------------------------- A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high\-performing and inclusive workplace where everyone feels valued. Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting\-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations. **A job where you make a difference** ------------------------------------- A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high\-performing and inclusive workplace where everyone feels valued. Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting\-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community…