Technical Specialist

• *Job Summary**
• --------------

As a **DevOps Engineer**, you will be responsible for designing, implementing, automating, and supporting CI/CD pipelines, cloud infrastructure, containerized platforms, and application deployment processes. You will work closely with development, infrastructure, security, and production support teams to enable secure, reliable, and repeatable software delivery. The role requires hands\-on expertise in cloud platforms, Infrastructure as Code (IaC), containers, automation, monitoring, and production operations.

• *Key Responsibilities**
• -----------------------

Design, build, maintain, and optimize CI/CD pipelines for enterprise applications and services.Automate application build, testing, deployment, configuration, and release processes.Provision and manage infrastructure using **Terraform, CloudFormation, Bicep, or similar IaC technologies**.Deploy and support containerized applications using **Docker and Kubernetes**.Support applications and infrastructure hosted on **AWS and/or Microsoft Azure**.Manage source\-code repositories, branching strategies, build artifacts, environment configurations, and release pipelines.Automate infrastructure and operational activities using **Ansible, Python, PowerShell, and Shell/Bash scripting**.Troubleshoot deployment failures, pipeline issues, container problems, infrastructure incidents, and environment configuration issues.Implement monitoring, logging, alerting, and observability for applications and infrastructure.Support application releases, environment migrations, rollback activities, patching, and production deployments.Implement secrets management, certificates, IAM/RBAC, and secure configuration practices.Integrate code\-quality, vulnerability, dependency, and container\-image scanning into CI/CD pipelines.Perform root cause analysis for recurring deployment and infrastructure issues and implement preventive actions.Work with development teams to improve deployment reliability, automation, scalability, and operational readiness.Manage incidents, problems, service requests, and changes using ServiceNow and ITIL practices.Maintain technical documentation, deployment procedures, operational runbooks, and knowledge articles.Participate in on\-call, major incident, release, and production support activities.

• *Skill Requirements**
• ---------------------

### **CI/CD \& Source Control**

Hands\-on experience with

• Azure DevOps
• Jenkins
• GitHub Actions
• AWS CodePipeline / CodeBuild
• Git / GitHub / Bitbucket
• Maven / Gradle / npm
• JFrog Artifactory / Nexus

Strong understanding of

• CI/CD pipeline design
• Automated build and testing
• Deployment automation
• Artifact management
• Environment promotion
• Release and rollback strategies
• Git branching and version\-control practices

### **Cloud Technologies**

Hands\-on experience with **AWS and/or Azure**, including relevant services such as:

• *AWS**

• EC2
• ECS / EKS
• Lambda
• S3
• VPC
• IAM
• CloudWatch
• Systems Manager
• Secrets Manager

• *Azure**

• Azure App Service
• Azure Functions
• Azure Kubernetes Service (AKS)
• Azure Storage
• Azure Key Vault
• Azure Monitor
• Application Insights
• Microsoft Entra ID

### **Containers \& Kubernetes**

• Strong knowledge of Docker and containerization.
• Experience deploying and supporting Kubernetes workloads.
• Knowledge of:

+ Pods and Deployments

+ Services

+ ConfigMaps and Secrets

+ Ingress

+ Helm

+ Container Registries

• Experience with **Amazon EKS and/or Azure AKS** is preferred.

### **Infrastructure as Code \& Automation**

Strong experience with

• Terraform
• AWS CloudFormation and/or Azure Bicep
• Ansible
• Python
• PowerShell
• Shell/Bash scripting

Ability to automate infrastructure provisioning, configuration, deployment, health checks, and operational processes.

### **Monitoring \& Observability**

Experience with

• Dynatrace
• Splunk
• Grafana
• Prometheus
• OpenTelemetry
• AWS CloudWatch
• Azure Monitor / Application Insights

Ability to troubleshoot application and infrastructure issues using logs, metrics, traces, and alerts.

### **DevSecOps**

• Understanding of secure CI/CD and DevSecOps practices.
• Experience with tools such as **SonarQube, Veracode, Snyk, Checkmarx**, or equivalent.
• Knowledge of secrets management, IAM, RBAC, SSL/TLS, and certificate management.
• Familiarity with dependency, vulnerability, and container\-image scanning.

### **ITSM \& Production Support**

Experience with

• ServiceNow
• JIRA
• Confluence

Strong understanding of

• Incident Management
• Problem Management
• Change Management
• Release Management
• Major Incident Management
• ITIL practices

• *Must Have Skill**
• ------------------

Devops

• *Good to Have Skill**
• ---------------------

• *Other Requirements**
• ---------------------

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.**3\+ years of experience** in DevOps Engineering, Cloud Engineering, Platform Engineering, or Infrastructure Automation.Strong hands\-on troubleshooting skills across CI/CD, cloud, containers, operating systems, networking, and application deployments.Experience supporting business\-critical production applications in SLA\-driven environments.Good understanding of SDLC, Agile, DevOps, and release management practices.Ability to collaborate with developers, infrastructure engineers, architects, security teams, and application support teams.Strong problem\-solving, analytical, and communication skills.Experience working within global AMS/RunOps or managed\-services environments is preferred.AWS, Azure, Kubernetes (CKA/CKAD), Terraform, or relevant DevOps certifications are preferred.Exposure to **SRE, AIOps, GenAI\-assisted operations, GitOps, and Platform Engineering** is an added advantage.