Technical Support Associate

• **Customer Support:** Provide timely and effective technical support to clients, addressing inquiries and resolving issues.
• **Incident Management:** Respond promptly to service disruptions, ensuring minimal downtime and customer satisfaction.
• **SLA Adherence:** Maintain consistent support to clients, meeting or exceeding agreed\-upon service level agreements.
• **Tier 1 Support:** Handle L1 support tickets and phone calls, providing initial troubleshooting and guidance.
• **Remote Support:** Efficiently manage tickets and live chats, offering remote assistance to clients.

• *Desired Candidate Profile:**

• **Technical Proficiency:** Possess certifications or training in RedHat, MCSA, or related IT fields.
• **Communication Skills:** Demonstrate excellent verbal and written communication abilities.
• **Client Focus:** Ability to interact professionally with clients, understanding and addressing their needs.
• **Problem\-Solving:** Possess strong analytical and logical thinking skills.
• **Interpersonal Skills:** Build and maintain positive relationships with colleagues and clients.

Job Type: Full\-time

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Shift

• Day shift
• Evening shift

Ability to commute/relocate

• Bapu Nagar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Education

• Bachelor's (Preferred)

Work Location: In person