Technical Support : CRE

Job Summary

We are looking for a skilled and customer\-focused Technical Support Executive (CRE) to provide technical assistance, resolve customer queries, troubleshoot technical issues, and maintain strong customer relationships. The candidate will be responsible for handling customer complaints, coordinating with technical teams, tracking service requests, and ensuring timely resolution of technical problems.

Key Responsibilities

• Handle customer enquiries and technical support requests through phone calls, emails, WhatsApp, and support systems.
• Identify, diagnose, and troubleshoot basic technical issues reported by customers.
• Provide technical guidance regarding products, services, installation, and maintenance.
• Register customer complaints and service requests in CRM or ticketing software.
• Coordinate with service engineers and technical teams for timely issue resolution.
• Follow up with customers regarding complaint status, service schedules, and resolutions.
• Maintain accurate records of customer interactions, complaints, and technical support activities.
• Escalate complex technical issues to senior engineers or technical specialists.
• Monitor pending service requests and ensure closure within defined timelines.
• Explain product features, operating procedures, and basic troubleshooting steps to customers.
• Coordinate installation, repair, maintenance, and after\-sales service activities.
• Collect customer feedback and ensure customer satisfaction.
• Prepare daily, weekly, and monthly service reports.
• Maintain professional communication and long\-term customer relationships.
• Ensure compliance with company service standards and customer support procedures.

Required Qualifications and Skills

• Diploma or bachelor's degree in Engineering, IT, Computer Science, Electronics, or a related field.
• 1–3 years of experience in technical support, customer service, or customer relationship management.
• Basic knowledge of technical troubleshooting and product support.
• Good communication and customer\-handling skills.
• Familiarity with CRM software, ticketing systems, and MS Office.
• Strong problem\-solving and analytical abilities.
• Ability to coordinate with technical teams and manage customer complaints.
• Good organisational and time\-management skills.
• Ability to work independently and handle multiple service requests.

Preferred Candidate Profile

• Experience in technical customer support, service coordination, or after\-sales service.
• Knowledge of technical products, installation procedures, and maintenance support.
• Ability to communicate technical information clearly to customers.
• Experience handling customer complaints and service escalations.
• Professional, patient, organised, and customer\-oriented.
• Strong follow\-up and coordination skills.

Key Skills

• Technical Support \& Troubleshooting
• Customer Relationship Management
• Customer Complaint Handling
• CRM \& Ticketing Software
• Service Coordination
• After\-Sales Support
• Technical Problem\-Solving
• Communication Skills
• Customer Satisfaction Management
• Documentation \& Reporting
• Team Collaboration
• Time Management \& Follow\-up

Pay: ₹20,000\.00 \- ₹25,000\.00 per month

Benefits

• Provident Fund

Work Location: In person