Technical Support Engineer
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Required Skills
Job Description
Job Description
We are looking for an L1 Technical Support Engineer to provide first\-level technical assistance for Kaspersky security products through phone, email, and web\-based ticketing systems.
Roles and Responsibilities
\* Handle and log customer incidents, classify tickets, and prioritize requests based on SLAs.
\* Troubleshoot basic Kaspersky\-related issues, including agent installation, licensing, activation, updates, and policy configuration.
\* Perform basic troubleshooting across Windows, Windows Server, and Linux environments.
\* Analyze product logs, Windows Event Logs, and basic network connectivity issues.
\* Guide customers using official Kaspersky documentation, portals, and internal knowledge bases.
\* Collect diagnostic logs using tools such as GetSystemInfo and escalate complex issues to L2/R\&D teams.
\* Maintain accurate ticket documentation and perform proper shift handovers.
Required Skills
\* Basic knowledge of Windows, Windows Server, and Linux.
\* Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
\* Knowledge of antivirus and endpoint security solutions.
\* Basic troubleshooting and log analysis skills.
\* Good communication and customer\-handling skills.
\* Familiarity with ticketing systems and SLA management.
\* Willingness to work in 24x7 rotational shifts.
Pay: Up to ₹250,000\.00 per year
Work Location: In person
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Job Overview
- Job type
- Full-time
- Work mode
- On-site
- Location
- Mumbai
- Posted
- 1d ago
- Source
- Indeed