Technical Support Executive

• *Job description**
• ------------------

• *Company Overview**

Aditi Tracking has been at the forefront of the telematics industry in India since 2011, offering innovative solutions for vehicle tracking and fleet management. With a commitment to excellence and cutting\-edge technology, we empower businesses to optimize their operations and enhance productivity.

• *Website:** https://www.adititracking.com/

• *Role \& responsibilities**

• Provide technical support and guidance to customers on GPS tracking systems, software, and related services.
• Troubleshoot hardware and software issues related to GPS devices, fleet management platforms, and mobile applications.
• Assist customers in device installation, configuration, and calibration.
• Conduct remote diagnostics and guide users through problem resolution.
• Educate customers on best practices for using GPS tracking solutions effectively.
• Coordinate with the technical team for escalations and complex troubleshooting.
• Maintain customer records, issue logs, and resolutions in CRM or support systems.
• Provide product training and demonstrations for clients and internal teams.
• Collaborate with sales, support, and operations teams to ensure customer satisfaction.

• *Preferred candidate profile**

• 1\-3 years of experience in Technical Support, Customer Success, or Technical Advisory.
• Experience in GPS Tracking, Telematics, IoT, Fleet Management, or SaaS is preferred.
• Good knowledge of GPS devices, software troubleshooting, networking basics, and device configuration.
• Familiarity with CRM/Ticketing tools, MS Office, and Google Maps.
• Strong communication, problem\-solving, and customer handling skills.
• Willing to travel for customer onboarding, demos, and technical support, if required.

##### **Contact \- 7400432096**

##### **careers@adititracking.com**

##### **HR Dept.**

###### **Customer Relationship**

###### **Personal Evolution**

###### **Autonomy**

###### **Administrative Work**

###### **Technical Expertise**

#### **Responsibilities**

• Lead the entire sales cycle
• Achieve monthly sales objectives
• Qualify the customer needs
• Negotiate and contract
• Master demos of our software

#### **Must Have**

• Bachelor Degree or Higher
• Passion for software products
• Perfect written English
• Highly creative and autonomous
• Valid work permit for Belgium

#### **Nice to have**

• Experience in writing online content
• Additional languages
• Google Adwords experience
• Strong analytical skills
• *What's great in the job?**
• ---------------------------

• Great team of smart people, in a friendly and open culture
• No dumb managers, no stupid tools to use, no rigid working hours
• No waste of time in enterprise processes, real responsibilities and autonomy
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Real responsibilities and challenges in a fast evolving company

##### **Our Product**

Discover our products.

• *READ**

• *What We Offer**
• ----------------

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.

Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

### **Perks**

A full\-time position

Attractive salary package.

### **Trainings**

12 days / year, including

6 of your choice.

### **Sport Activity**

Play any sport with colleagues,

the bill is covered.

### **Eat \& Drink**

Fruit, coffee and

snacks provided.