Technical Support Executive

• *Job Title:** Technical Support Executive
• *Location:** Nashik, Maharashtra
• *Salary:** ₹18,000–₹25,000 per month
• *Experience:** To be confirmed

Company Overview

Our client is looking for a technically skilled professional to provide technical assistance, troubleshoot issues, and support customers with IT\-related problems.

Profile Introduction

We are seeking a Technical Support Executive to diagnose technical issues, assist users, resolve service requests, and ensure timely technical support.

Key Responsibilities

• Respond to customer technical queries through calls, emails, or other support channels.
• Troubleshoot hardware, software, network, and connectivity issues.
• Guide customers through technical troubleshooting steps.
• Install, configure, and maintain relevant software or systems as required.
• Record and track support requests and their resolutions.
• Escalate complex technical issues to the appropriate team.
• Maintain technical documentation and support records.
• Follow up with customers to ensure satisfactory resolution.

Requirements

• Diploma or degree in IT, Computer Science, or a related field preferred.
• Basic understanding of computer hardware, software, and networking.
• Good troubleshooting and analytical skills.
• Clear communication and customer\-service abilities.
• Ability to learn new technologies and resolve technical issues efficiently.

Pay: ₹18,000\.00 \- ₹25,000\.00 per month

Benefits

• Cell phone reimbursement
• Provident Fund

Work Location: In person