Job Description: Customer Support Executive About the Role We are looking for a proactive and customer\-focused Technical Support Executive to provide software support to our clients.
The role involves understanding customer issues, diagnosing problems, and providing timely solutions, mainly for Tally and other software products.
\- Handle customer queries via phone, email, remote access, and WhatsApp.
\- Provide troubleshooting and support for Tally and other software products. Install, configure, and update software as required.
\- Identify recurring issues and share insights with the team for improvement.
\- Document customer issues and resolutions for internal tracking. Follow up with customers to ensure problem resolution and satisfaction.
\- Coordinate with the development team for escalated or technical issues.
\- Maintain professionalism and ensure quick response time.
\- Required Skills \& Qualifications Basic to intermediate knowledge of Tally ERP 9 / TallyPrime (preferred).
\- Strong understanding of accounting basics (optional but beneficial). Good problem\-solving and analytical skills.
\- Ability to communicate clearly and politely with customers. Ability to work under pressure and manage multiple tasks.
\- Basic understanding of Windows OS, networking, and software installation.
\- Experience 1–3 years of experience in technical support or customer service and having basic knowledge of tally software.
Job Types: Full\-time, Permanent
Pay: ₹20,000\.00 \- ₹25,000\.00 per month
Work Location: In person
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