Technical Support Executive

• *Role \& Responsibilities**

• Provide technical support to customers through inbound and outbound voice calls.
• Troubleshoot antivirus, software, operating system, and application\-related issues.
• Diagnose technical problems and provide effective solutions within the defined timelines.
• Guide customers step\-by\-step to resolve their technical concerns.
• Maintain a high level of customer satisfaction through professional communication.
• Document customer interactions, issues, and resolutions accurately in the system.
• Escalate unresolved issues to the appropriate support teams when required.
• Follow company processes and quality standards during customer interactions.

• *Salary \& Benefits**

• ₹28,800 Monthly In\-Hand Salary.
• ₹3,200 Monthly Performance Linked Incentive (PLI).
• ₹10,000 Joining Bonus.
• 10 Days Free Accommodation for Outstation Candidates.
• Travel Ticket Support.
• Cab Facility Available After Training.
• 5 Days Working Schedule.
• Career Growth Opportunities in Technical Support Operations.
• Professional Training and Development Support.

• *Eligibility Criteria**

• Graduate Freshers are eligible to apply.
• Undergraduates must have a minimum of 6 months of documented work experience.
• Candidates from B.Tech, BCA, MCA, Computer Science, Information Technology, or similar technical backgrounds are preferred.
• Strong verbal and written communication skills are mandatory.
• Basic understanding of computer systems, software, and troubleshooting concepts.
• Comfortable working in rotational shifts, including night shifts.
• Willingness to work with rotational week\-offs.
• Looking for a long\-term career in the technical support domain.

Pay: ₹28,800\.00 \- ₹32,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Education

• Bachelor's (Preferred)

Language

• English (Preferred)

Work Location: In person